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Please correct the following errors and try again
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Frequently Asked Questions
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Activate Account (4)
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Once you receive the registration email or instructions from the Company, please follow the steps to login and activate your account. When you first access your account, the system will take you through a simple set-up process by collecting the necessary information and/or documents (i.e. government ID).
When you first click the link provided within your registration email, you will be redirected to a web page with the following message: "Congratulations your account has been successfully activated."
- Please click “Continue” to proceed to the Plexus Pay account Login page.
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Once you have activated your account you will then need to enter your Username & Password exactly as it appears in the registration email, as the information is case-sensitive, to successfully log into the account. Once you have logged in, you will be redirected to your Plexus Pay account Setup. This page requires you to enter the following:
- Account Information: such as your First & Last Name, Residential Address, Date of Birth, Primary language preference
- Identification: Social Security Number (US), Passport/Government ID (non-US)
- Agreements: Agree to the Terms & Conditions, Verify that all of your information you provided is correct
- Transaction Pin: Setup your transaction PIN between 4-10 numeric digits (no letters)
- Security Questions & Answers
Once you have entered the necessary information, you should see this message at the top of your Plexus Pay account: “Congratulations! You have successfully set up your Plexus Pay account.”
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A transaction PIN is similar to a debit card PIN and is a way for us to protect your Plexus Pay account from unauthorized use so this information should be kept private. Your transaction PIN should be between 4-10 numeric digits (no letters) and will be required for each transfer request made from the Plexus Pay account We recommend that you save this information
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The security questions are used as a second layer of security to prevent unauthorized access to your Plexus Pay account. You will need to select a question from the drop down list and provide an answer that you will remember as you will be periodic asked to enter your security question answer. The answers to the questions cannot be something that was entered in your Plexus Pay account setup such as your Date of Birth or First and Last name.
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